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Frequently Answered Questions
Clear answers regarding platform features and data boundaries.
How long does physical card delivery take?
Once your identity verification is approved by the verification officer, physical NFC smart cards are dispatched within 48 business hours via tracked speed post. Delivery generally takes 3 to 5 business days.
What happens if I lose my AHCS Smart Card?
You can immediately lock your lost card token with one tap in your Member Dashboard under the Security tab. Your digital Client ID remains valid, and you can order a replacement physical card anytime.
Does the Emergency QR reveal my full medical history?
No. The emergency QR triggers a minimal break-glass emergency profile containing only critical life-saving items: blood group, severe allergies, active medications, and primary emergency contacts. Full diagnosis and treatment files remain securely locked.
Can a doctor view my records without my permission?
Never. Healthcare providers must submit a digital consent request specifying the purpose (e.g. Outpatient Encounter) and time duration. Records are accessible only while your consent session is active.
Is AHCS affiliated with the Indian Government or Ayushman Bharat?
No. AHCS (Advanced Health Care System) is an independent private healthcare technology platform. It is not government software, not Aadhaar, not ABHA, and does not operate as government health insurance.